Terms of Service

By using our website or booking a service, you agree to these Terms of Service. If you do not agree, please do not use our services.

Transporte Monserrat provides private airport transfers and transportation services in the Dominican Republic. We connect passengers with professional drivers for pre-booked ground transportation.

All bookings are subject to availability. Prices shown at the time of booking are final and include all taxes and fees. Payments are processed securely through Stripe. A booking is confirmed only after successful payment.

• All prices are in US Dollars (USD)
• Payment is required in full at the time of booking
• You will receive a confirmation email with your booking details
• Driver details will be sent via WhatsApp before your trip

Please refer to our Cancellation Policy for full details on cancellations and refunds.

View Cancellation Policy →

Passengers are responsible for:

• Providing accurate pickup and drop-off information
• Being ready at the scheduled pickup time
• Ensuring the number of passengers matches the booking
• Providing a valid flight number for airport pickups
• Behaving respectfully toward drivers and vehicle property

Transporte Monserrat is not liable for delays caused by traffic, road conditions, weather, flight changes, or other circumstances beyond our control. We monitor flights and adjust pickup times accordingly at no extra charge.

We may update these terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the revised terms.

These Terms are governed by the laws of the Dominican Republic. Any disputes will be resolved in the courts of Punta Cana, La Altagracia, Dominican Republic.

For questions about these terms, contact us at servicio@transportemonserrat.com or via WhatsApp at +1 (829) 216-1359.