Frequently Asked Questions
Find quick answers about booking, payments, driver pickup, and cancellation terms.
How much does a transfer from Punta Cana Airport cost?
Prices depend on your destination and vehicle type. Use our online quote tool to see the exact price for your transfer from Punta Cana Airport.
How do I book a transfer?
Simply use our online quoter above. Select your pickup and drop-off locations, date, time, and number of passengers. You'll see the price instantly and can book in just a few clicks.
What is your cancellation policy?
You can cancel for free up to 24 hours before your scheduled pickup time. After that, the full amount will be charged.
Do you offer round-trip discounts?
Yes! Book a round trip and save 5% on the total transfer price. The discount is applied automatically when you select round trip.
How will I find my driver at the airport?
Your driver will be waiting at the arrivals area with a sign displaying your name. You'll receive the driver's name, photo, and phone number before your trip.
What types of vehicles do you offer?
We offer SUV Standard (1-5 passengers), SUV Premium (1-5 passengers), vans (1-15 passengers), and minibuses (1-30 passengers). All vehicles are air-conditioned and well-maintained.
Can I pay with a credit card?
Yes, we accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment system. You can also book with just a $20 deposit and pay the rest in cash or card on the day of service.
Can I book with a deposit and pay the rest later?
Yes! You can secure your transfer with just a $20 USD deposit by card. The remaining balance can be paid in cash or with a credit card directly to your driver on the day of service. This option is available during checkout.
Do you provide child car seats?
Yes! You can add a child car seat as an extra during the booking process for a small additional fee.
What if my flight is delayed?
We monitor all incoming flights. If your flight is delayed, your driver will adjust accordingly at no extra charge.