Privacy Policy

Last updated: February 28, 2026

Introduction

Transporte Monserrat ("we", "us", "our") operates the website transportemonserrat.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Information We Collect

We collect the following information when you make a booking or use our contact form:

• Full name
• Email address
• Phone number
• Pickup and drop-off locations
• Travel dates and times
• Flight number (optional)
• Special requests (optional)
• Payment information (processed securely by Stripe)

How We Use Your Information

We use your personal information to:

• Process and confirm your bookings
• Assign drivers and coordinate your transfers
• Send booking confirmations and trip updates via email and WhatsApp
• Respond to your inquiries through our contact form
• Improve our services and website experience

Data Sharing

We do not sell or rent your personal information. We share data only with:

• Stripe — for secure payment processing
• SendGrid — for transactional emails
• Our drivers — name and pickup details only as needed for your transfer

Cookies

We use essential cookies for website functionality and Google Tag Manager for analytics. We do not use advertising cookies. You can disable cookies in your browser settings.

Data Retention

We retain your booking data for up to 3 years for operational and legal purposes. Contact form messages are retained for 1 year. You can request deletion at any time.

Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at:

Contact

For privacy-related questions, reach us at servicio@transportemonserrat.com or via WhatsApp at +1 (829) 216-1359.