Cancellation Policy

We understand plans can change. Our cancellation policy is designed to be fair and transparent.

You may cancel your booking free of charge up to 24 hours before your scheduled pickup time. A full refund will be issued to your original payment method.

Cancellations made less than 24 hours before the scheduled pickup time are not eligible for a refund. The full booking amount will be charged.

If you do not show up at the agreed pickup location and time without prior cancellation, the full booking amount will be charged. For airport pickups, our driver will wait up to 60 minutes after the flight lands before marking the booking as a no-show.

To cancel your booking, contact us as soon as possible through any of these channels:

• WhatsApp: +1 (829) 216-1359 — include your confirmation code
• Email: servicio@transportemonserrat.com — include your confirmation code
• Contact form on our website

Approved refunds are processed within 5–10 business days through Stripe. The exact timing depends on your bank or credit card provider.

For round-trip bookings, cancellation applies to the entire booking. Individual legs cannot be cancelled separately. If you need to modify one leg of your trip, please contact us and we'll do our best to accommodate.

If you have questions about our cancellation policy or need help with a cancellation, reach us at servicio@transportemonserrat.com or via WhatsApp at +1 (829) 216-1359.